Contact us

Shipping details

CUSTOMER SERVICE ~ SHIPPING & HANDLING
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It's extremely important to me to provide excellent customer service and communication for all of my customers. I place a high priority on mailing packages expeditiously. Items are shipped M-F via USPS First Class Mail 24 - 48 hours after payment is received (excluding postal holidays). Delivery confirmation is provided for all domestic shipments. Please be aware that shipping & handling costs are not only for the postage fees charged by USPS for mailing but also cover the expense of jewelry boxes, packing supplies, labor & service required to prepare orders for safe shipment & final delivery.

Customer privacy is always respected & personal information will not be used by 3Fine Design® in any way other than for transaction and shipping purposes.

SHIPPING UPGRADES
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If you need upgraded shipping (ie Priority Mail, Express Mail etc.) please contact me before making the purchase. That way I can set up a reserved listing for you with the correct shipping for checkout. Or, if payment has already been made, please contact me ASAP and I will send you a secure invoice via email so you can remit payment for the shipping upgrade.

METHODS OF PAYMENT
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(1) PayPal & Credit Cards

Credit card payments are accepted through Paypal with or without a Paypal account. Payment must be received within 3 days or the order will be canceled and the items will be returned to my shop.

DOMESTIC PURCHASES
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U.S. purchases of $100.00 and over SHIP FREE! Individual items that are priced over $100.00 USD are already marked with free shipping. If you purchase over $100.00 USD worth of product (multiple items at one time), your shipping charges will be refunded.

SALES TAX
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Purchases that are shipped to Minnesota addresses are assessed sales tax on the total purchase (product & shipping combined).

INTERNATIONAL
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International buyers are responsible for any customs duty imposed in their respective countries.

Refunds, returns & exchanges

RETURN POLICY
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EARRINGS:

For hygienic reasons, I cannot accept returns or exchanges on earring purchases as these items cannot be resold. NO EXCEPTIONS. This is for sanitary reasons to protect the health concerns of all my customers. It's very important to me that all of my customers can buy with confidence knowing that the earrings they purchase are brand new, have never been purchased previously, tried on or worn by anyone else.

Therefore, PLEASE BE DILIGENT to select the correct earring size before purchasing as I cannot accept returns or exchanges on pierced earrings. Sizes are clearly stated in all my item descriptions. If you're unsure or need assistance in choosing the correct disc size for you, please contact me BEFORE purchasing so I can assist you. In addition, you can visit the following URL to view a circle reference chart that gives a visual representation of various circle / disc diameters for size comparison:

http://www.artfire.com/ext/shop/gallery_item/3FineDesign/116487

Feel free to ask any questions you may have before purchasing. I'm happy to answer them for you.

ALL OTHER ITEMS (OTHER THAN EARRINGS):

Your satisfaction is very important to me. If you aren't completely satisfied with your purchase please contact me within 3 days of receipt of the items and advise. AFTER 3 DAYS all sales are FINAL. Returns are accepted as long as you contact me within 3 days & the products are returned (post dated) within 7 days of receipt in their original condition and packaging (ie. jewelry boxes, organza pouches) with any applicable 3Fine Design® tags (or cards) still attached to the items. Refunds will be given in the form of money back. Any original shipping and return shipping charges are at the buyer's expense. ALL RETURNS must come back to me with tracking & the tracking number must be sent to me via email when the package is in the mail.

All commission sales are final.

Additional information

COMMISSIONS
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Production time will vary depending on the size and design of the piece.

Hand stitched right angle weave and hand tooled leather pieces will require a longer production period due to their time consuming nature. A 50% non-refundable deposit is required prior to commencement with the remaining balance due upon completion.

All commission sales are final.

CONTACT
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(HOME) www.3finedesign.com
(EMAIL) tracy@3finedesign.com
(STUDIO PHONE) USA 612 821-3074

Photography, video production, web, graphic and jewelry design by Tracy Behrends (3Fine Design®).
All artwork is handcrafted, photographed and packaged in a SMOKE FREE studio.

©3Fine Design®

Here in my Zibbet shop you'll find contemporary one of kind jewelry pieces that are colorful, "outside the box" and lovingly handmade by me. Therefore, if you're looking for unique & unusual treasures for yourself to enjoy, or a gift for that special someone, you've come to the right place. Thanks for stopping by. ❤

HOME: www.3finedesign.com

SHOP: www.3finedesign.biz